ENJOY WORLD-CLASS, PERSONALIZED SUPPORT

IMPLAN’s Customer Success Team is dedicated to proactively providing guidance and answering your questions as you navigate your analysis. Users can explore our online support site or choose a package that includes personal onboarding and a dedicated Customer Success Manager (CSM) for advice on economic best practices. No matter which path you take, we’ll help you reap the full benefits of IMPLAN.

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“I want to do more business with you just because your product and service are so good.”

Tom Amato
Real Estate Councilors International

“Honestly, I can’t believe how efficient you guys are when it comes to support!”

Marieta Cavo
SUNY College of Environmental Science & Forestry

“The support group was great. I got the data quickly, and the Governors of two states got preliminary estimates quickly, and the answer to my technical question was very helpful.”

Roger Coupal
University of Wyoming

“Response by my customer support manager was rapid and very helpful, they even included a short video to help me find the data set I needed. First rate!”

Lee McPheters
Arizona State University

“Someone reached out in less than an hour from my request. I am very satisfied with the level of service.”

Miguel Delgado Helleseter
California State University Channel Islands

JOIN US FOR TRAINING

These trainings, led by IMPLAN economists, will equip you with the tools and insights necessary to run your own unique impact analysis.

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All users can access the IMPLAN support site, community forum, and video tutorials online at their convenience. Here’s what’s available on an à la carte basis in addition to the services listed above.

DEDICATED CSM

Work with a dedicated Customer Success Manager (CSM) for easy access to one-on-one support. Dedicated CSMs are IMPLAN specialists who act as the first level of support and serve as the main point of contact for questions and feedback.

PROJECT CONSULTATION

With a Project Consultation, IMPLAN will pair you with one of our IMPLAN economists for an up to 60-minute consultation to answer your project-specific questions. Whether you are just getting started or wrapping up your analysis, an economist can coach you through the process.

PROJECT REVIEW

Have your IMPLAN report reviewed by the experts who know IMPLAN best. Submit your finished report prior to publication for a review by an IMPLAN economist. IMPLAN will provide you with feedback and suggestions based on our review for an up to 50-page report. Once you receive our notes, we’ll schedule a 30-minute phone consultation to answer further questions and provide additional service.

PREMIUM SUPPORT

Our Premium Support package is our highest level of support, which includes direct communications with the support team, including IMPLAN economists. You can email an economist directly at any time and can schedule appointments with them throughout the duration of your subscription. Expert guidance from IMPLAN economists can include recommendations on best practices, as well as advice on conducting a study, gathering data, and interpreting results.

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