YOU’RE NEVER ALONE
Economic modeling can get complex very quickly. No matter what you’re trying to learn, we’re here to help.
ENJOY WORLD-CLASS, PERSONAL SUPPORT
IMPLAN’s Customer Success Team is dedicated to proactively providing guidance and answering your questions along the way. As a user, you will have access to online support. Personal onboarding and dedicated Customer Success Managers (CSM) are included only with certain packages. This includes advice on economic best practices and resources while taking steps to help you realize the full value of IMPLAN.
JOIN US FOR VIRTUAL IMPLAN CLOUD ECONOMIC TRAINING
These trainings, led by IMPLAN economists, will equip you with the tools and insights necessary to run your own unique impact analysis.
SUPPORT SOLUTIONS TAILORED TO YOU
- SUBSCRIPTION TYPE
- Online Support
- Group Orientation
- Training On-Demand
- Personal Onboarding
- Dedicated CSM
- INCLUDED IN ALL IMPLAN SUBSCRIPTIONS
- ✓
- ✓
- ✓
- Personal Onboarding
- Dedicated CSM
- INCLUDED IN STATE PLAN AND ABOVE
- ✓
- ✓
- ✓
- ✓
- ✓
Here’s what’s available on an à la carte basis in addition to the services listed above.
PROJECT CONSULTATION
PROJECT REVIEW
Have your IMPLAN study and report reviewed by the experts who know IMPLAN best. Submit your IMPLAN Models and finished report prior to publication for a review by two IMPLAN economists. Within three business days, IMPLAN will provide you with written feedback and suggestions based on our review for an up to 50-page report. Once you receive our feedback, we’ll schedule a 30-minute phone consultation with one economist to answer further questions and provide additional service.
24/7 ECONOMIC KNOWLEDGE
You can access the IMPLAN Knowledge Base, Users Guide, IMPLAN Community Forum, and more online at your convenience. Browse our robust support library.