Support Services
/in Platform, Support Services, v2 /by Kaan TaylaYou’re Never Alone
Economic modeling can get complex very quickly. No matter what you’re trying to learn, we’re here to help.
Enjoy World-Class, Personal Support
IMPLAN’s Customer Success Team is dedicated to proactively providing guidance and answering your questions along the way.
As a user, you will be assigned a Customer Success Manager (CSM). Your CSM is an IMPLAN specialist who serves as the main point of contact for general help and support.
This includes advice on economic best practices and resources while taking steps to help you realize the full value of IMPLAN.
Enjoy World-Class, Personal Support
IMPLAN’s Customer Success Team is dedicated to proactively providing guidance and answering your questions along the way.
As a user, you will be assigned a Customer Success Manager (CSM). Your CSM is an IMPLAN specialist who serves as the main point of contact for general help and support.
This includes advice on economic best practices and resources while taking steps to help you realize the full value of IMPLAN.
Don’t Take Our Word for It…
“I want to do more business with you just because your product and service are so good.”
“Honestly, I can’t believe how efficient you guys are when it comes to support!”
“The support group was great. I got the data quickly, and the Governors of two states got preliminary estimates quickly, and the answer to my technical question was very helpful.”
“Response by my customer support manager was rapid and very helpful, they even included a short video to help me find the data set I needed. First rate!”
“Someone reached out in less than an hour from my request. I am very satisfied with the level of service.”
Support Solutions Tailored to You
IMPLAN is devoted to your success, and sometimes an economist’s expertise is necessary. Take your support a step further with a Level 2 Service Agreement.
- SERVICE
- IMPLAN Platform Support
- Economic Study Best Practices
- Data Use Ideation
- Access to In-House Economist
- Economist Analysis Guidance
- Economist Reporting Guidance
- IMPLAN SUBSCRIPTION
- ✓
- ✓
- ✓
- x
- x
- x
- LEVEL 2 SERVICE AGREEMENT
- ✓
- ✓
- ✓
- ✓
- ✓
- ✓
Committed to Your Project Credibility
Here’s what’s available on an a-la-carte basis in addition to the services listed above.
Project Consultation
With a Project Consultation, IMPLAN will pair you with one of our IMPLAN economists for an up to 60-minute consultation to answer your project-specific questions. Whether you are just getting started or wrapping up your analysis, an economist can coach you through the process.
Project Review
Have your IMPLAN study and report reviewed by the experts who know IMPLAN best. Submit your IMPLAN Models and finished report prior to publication for a review by 2 IMPLAN economists. Within 3 business days, IMPLAN will provide you with written feedback and suggestions based on our review for an up to 50-page report. Once you receive our feedback, we’ll schedule a 30-minute phone consultation with 1 economist to answer further questions and provide additional service.
Come to IMPLAN HQ for Economic Training
These classroom style trainings, led by IMPLAN economists, will equip you with the tools and insights necessary to run your own, unique impact analysis.
Come to IMPLAN HQ for Economic Training
These classroom style trainings, led by IMPLAN economists, will equip you with the tools and insights necessary to run your own, unique impact analysis.
24/7 Economic Knowledge
You can access the IMPLAN Knowledge Base, Users Guide, IMPLAN Community Forum, and more online at your convenience. Browse our robust support library.
24/7 Economic Knowledge
You can access the IMPLAN Knowledge Base, Users Guide, IMPLAN Community Forum, and more online at your convenience. Browse our robust support library.
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