IMPLAN GROUP LLC
Privacy Policy

Last Modified: December 3, 2020

Introduction

IMPLAN Group LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this Policy.  This Policy describes the types of information we may collect from you or that you may provide to us, including when you visit our website at www.implan.com and any successor URL or subdomain thereof (collectively, our “Website”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to any information we collect through our Website, including any information contained in any electronic messages between you and our Website.  This Policy also applies to any information we collect about you when you mail us or e-mail, text or exchange other electronic messages with us or when you interact with messages you receive from us, and any information we collect about you offline but that will be processed by automated means through our Website or otherwise by us.  This Policy does not apply to any other information we collect by any other means.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it.  If you do not agree with our policies and practices, you can choose not to use our Website.  By accessing or using our Website or by otherwise sharing information with us, you agree to this Policy.  This Policy may change from time to time.  When we make changes to this Policy, we will post the updated Policy on our Website and update the Policy’s “last modified” date.  We will also provide notice of any material changes as explained in the section below titled “Changes to Our Privacy Policy.” Your continued use of our Website after we make changes is deemed to be acceptance of those changes.

Information Collected About You and How It Is Collected

Information We Collect

We may collect several types of information from and about users of our Website or our products and services, including information by which such individuals may be personally identified or information about such individuals that is maintained in a personally identifiable form (collectively, “Personal Information”).  Specifically, we may collect:

  • Identifiers, such as your name, mailing/physical/billing address, e-mail address and telephone number.
  • Employment information, such as the name of your employer or your job title.
  • The IP address or mobile device ID associated with your device.
  • Phone numbers collected through SMS opt-ins, form submissions, or other methods may be used for internal marketing purposes, including communications about our products and services. Additionally, we may utilize these phone numbers for targeted advertising, including Google Ads. Your information will not be shared with external parties beyond these purposes or sold to third parties.

Technical Information

As you navigate through and interact with our Website, we may automatically collect certain traffic data, usage information, and technical information (collectively, “Technical Information”) about your device, such as your device’s operating system and browser type, file information, time-stamped logs regarding access times and duration of visits, and the pages of our Website that you visit.  The technologies we use for this automatic data collection may include cookies that are stored on your browser or device, small embedded electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) and other types of embedded code.  We collect Technical Information to manage our content and to improve users’ use of our Website; to count and review the number of visitors to our Website and their usage patterns; to track key performance indicators such as pages accessed, frequency of access and other statistical information related to our Website (for example, recording the popularity of certain content and verifying system and server integrity); to recognize if a visitor is a return visitor to our Website; to store information about a user’s visits; and to remember a user’s preferences.  You can set your browser to refuse all or some browser cookies.  If you choose not to accept cookies, you may be unable to access certain parts or pages of our Website, or certain parts or features of our Website may not function properly.  To learn more about cookies and how to disallow or manage them, go to: www.allaboutcookies.org/.

How We Collect Information

We primarily collect information, including Personal Information, directly from you when you create an account with us; request a demo version of, purchase a subscription to use, or download our products or services; register to receive marketing or informational materials from us; request additional services from us (such as customer support services); or correspond with us via postal mail, e-mail, telephone, social media or our Website.  We also collect certain information automatically as you use our Website or interact with the e-mails and other electronic messages we send to you (see section above titled “Technical Information”).  Finally, we may occasionally receive certain of your Personal Information from organizers or sponsors of conferences or similar events that we attend.

How We Use Your Information

Generally

We use the information we collect about you or that you provide to us, including Personal Information, to:

  • Provide our Website, services and products and their contents to you.
  • Create, maintain, customize, and secure your account with us.
  • Update and maintain customer, subscription or e-mail lists.
  • Deliver content and product and service offerings related to your interests, including targeted offers and ads through our Website, third-party sites, and via e-mail (with your consent, where required by law).
  • Respond to your inquiries and customer service and support requests, including to investigate and address your concerns and to monitor and improve our responses.
  • Advertise to third parties with similar interests, hobbies or demographic information as you.
  • Notify you about changes to our Website, products and services.
  • With respect to Technical Information, fulfill the purposes described in the section above titled “Technical Information.”
  • Help maintain the safety, security, and integrity of our Website, databases and other technology assets and our business.
  • Respond to lawful requests for information through court orders, subpoenas, warrants and other legal processes or obligations.
  • Enforce any contracts between you and us and to establish, exercise and defend legal claims.
  • Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred.
  • Fulfill any other purpose for which you provide the information.
  • Serve any other purpose that we describe when you provide the information and for any other purpose with your consent.

Use of Personal Information for Marketing Purposes

We may use your Personal Information to provide you with marketing and informational content about our Website, products or services.  If you no longer wish to have your Personal Information used by us to contact you with marketing or informational content, you may opt out by clicking on the “Unsubscribe” or similar link in the most recent e-mail you received from us and by following the prompts that appear.  This opt-out does not apply to information we send to you in connection with a transaction between you and us (for example, an order confirmation).

Tracking and “Do Not Track”

Tracking involves the use of cookies, web beacons, or other embedded code or tracking technologies to collect, analyze and store information on a user’s behavior over time on multiple sites, including information on the sites visited, products viewed, products purchased and other online interactions.  Tracking information can be used to enable companies to make interest-based (behavioral) advertising available to users on multiple sites that they visit.

We do not currently collect Personal Information about your online activities over time and across third-party sites for tracking purposes.  In addition, we do not currently allow third parties to collect Personal Information through our Website that could be used by them to analyze and store information about your online activities over time and across third-party sites for tracking purposes.  Therefore, our Website does not respond to any “do not track” signals sent by your computer, browser or mobile device, and if your computer, browser or mobile device sends a “do not track” signal to our Website, our Website will not treat you differently from users who do not send such signals.

Facebook Pixel

We use an advertising service on Facebook called Facebook Pixel that helps us (1) measure and track the results of our advertising on Facebook, and (2) better target our advertisements on Facebook to new potential customers.  If you are a customer of ours, then, in connection with this service, we may provide your e-mail address to Facebook along with the e-mail addresses of our other customers, and Facebook uses this information to find other Facebook users with similar demographics and interests as indicated in the profiles and activities on Facebook of our customers generally, to help us better target our advertising efforts on Facebook to those other Facebook users.  You can opt out of certain Facebook advertising features by visiting the Network Advertising Initiative’s Consumer Opt-Out page at www.optout.networkadvertising.org/ and the Digital Advertising Alliance’s Consumer Assistance page at www.youradchoices.com/choices or by adjusting the privacy settings in your Facebook profile.

Google Analytics

We use Google Analytics to track and analyze certain traffic and usage statistics regarding the use of our Website, such as the number of visitors to our Website, how visitors are navigating to our Website, visitors’ general geographic region information, how long individuals are visiting our Website, and information about the equipment individuals are using to access our Website (e.g., browser version and operating system).  Google Analytics may use a Google Analytics cookie and may collect your IP address or mobile device ID as part of this service (but neither we nor Google Analytics otherwise collects or processes any of your Personal Information in connection with our use of the Google Analytics services).  We use this traffic and usage information to gauge, internally, the effectiveness of our advertising efforts and to make improvements to our Website and our marketing and promotional efforts.

In addition, we use Google Ads (an integrated service with Google Analytics).  By enabling this feature, we permit Google to collect certain additional traffic and usage data using a Google Advertising cookie and other identifiers not tied to your Personal Information.  This information includes demographic information about our Website visitors and general information about our visitors’ interests, but does not identify our visitors individually.  In fact, we are prohibited by Google policy from using this information to try to identify individual users and from merging non-personally identifiable information obtained from Google with Personal Information we otherwise have about you without obtaining your separate consent.  We use the information collected through our use of Google Ads to segment our audience and to better target our advertising and marketing efforts.

For more information, please review the following:

You can opt out of our use of certain Google Analytics features by updating the “Ads Settings” in your browser (www.adssettings.google.com/authenticated) or mobile device (www.support.google.com/ads/answer/1660762#mob), by visiting the Network Advertising Initiative’s Consumer Opt-Out page at www.optout.networkadvertising.org/, or by visiting Google’s currently available opt-outs over the web at www.tools.google.com/dlpage/gaoptout/.

Disclosure of Your Information

We may disclose Personal Information to our affiliates and to any contractors, service providers or other third parties who need to know such information to provide services that we request to support our permitted uses of your Personal Information.  For example, we may disclose certain of your Personal Information in connection with our use of Google Analytics (see the section above titled “Google Analytics”) or Facebook Pixel (see the section above titled “Facebook Pixel”), we may share certain of your Personal Information with our third-party advertisers, we may use a third-party cloud-hosting service provider to store certain of your Personal Information securely, and we may disclose certain of your Personal Information to a third-party provider of customer relationship management services.

We may also disclose your Personal Information to a buyer or other successor to our business in the event of a sale of equity or assets, reorganization, merger, divestiture or a similar corporate transaction, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, and any due diligence review with respect to any of the foregoing transactions.

We may disclose your Personal Information to comply with a court order or other legal process, including to meet law enforcement requirements or to respond to any government or regulatory request or audit, or to enforce or apply any contracts you have entered into with us, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our customers or others.

Finally, we may disclose your Personal Information for any other purpose disclosed when the information is provided and for any other purpose with your consent.

Correcting Your Information

You may e-mail us at info@implan.com to request information about your Personal Information that we store and use and to request that we correct, amend or delete any such Personal Information that is inaccurate.  We will evaluate any requests we receive on a case-by-case basis but cannot guarantee that we will be able to accommodate your request.  Some portions of your Personal Information may not be able to be amended or deleted except by also deleting your account.

California “Shine The Light” Disclosure

The California Civil Code permits California residents with whom we have an established business relationship to request that we provide a list of certain categories of Personal Information that we have disclosed to third parties for their direct marketing purposes during the preceding calendar year.  To make such a request, please send an e-mail to info@implan.com or otherwise contact us using the information set forth below.  Please mention that you are making a “California Shine the Light” inquiry.  Please note, however, that we do not currently disclose Personal Information to third parties for their direct marketing purposes.

Nevada Residents

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request by contacting us at info@implan.com.  Please note, however, that we do not currently sell any Personal Information to third parties within the meaning of such statute.

Third-Party Websites

Our Website may include links to blogs, social media and third-party websites.  These third-party sites have their own privacy policies and terms of use, and you should carefully review any terms, conditions and policies of such third-party sites before visiting them or supplying them with any Personal Information.  If you follow a link on our Website to any third-party site, any information you provide to that site will be governed by its own terms of use and privacy policy and not this Policy.

We are not responsible for the privacy or security of any information you provide to a third-party site or the information practices used by any third-party site, including links to any third-party site from our Website.  We make no representations, express or implied, concerning the accuracy, privacy, safety, security, or information practices of any third-party site.  The inclusion of a link to a third-party site on our Website does not constitute any type of endorsement of the linked site by us.  We are not responsible for any loss or damage you may sustain resulting from your use of any third-party site or any information you share with any third-party site.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age, and no one under the age of 16 may provide any information to us or others on or using our Website.  We do not knowingly collect Personal Information from children under the age of 16.  If you are under 16 years of age, do not use our Website or provide any information about yourself to us.  If we learn we have collected or received Personal Information from a child under 16 years of age without verification of parental consent, we will delete that information.  If you believe we might have any information from or about a child under the age of 16, please contact us at info@implan.com.

Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure.  All information you provide to us is stored behind firewalls, and certain Personal Information will be encrypted during transit using Transport Layer Security.

The safety and security of your information also depends on you.  When we have given you (or when you have chosen) a password for access to certain parts of our Website, you are responsible for keeping that password confidential.  Although we have implemented security measures that we think are adequate, we cannot guarantee the security of your Personal Information transmitted to or using our Website.  Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures related to or contained on our Website.

Changes to Our Privacy Policy

We post any changes we make to our Policy on this page.  If we make material changes to this Policy, we will notify you through a notice on the Website homepage.  The date this Policy was last modified is identified at the top of the page. You are responsible for periodically visiting our Website and this Policy to check for any changes.

Contact Information

“We” are IMPLAN Group LLC, a North Carolina limited liability company.  To ask questions or to submit comments about this Policy and/or our privacy practices, you may contact us:

  • Via E-mail: info@implan.com
  • Via Telephone: (800) 507-9426
  • Via Postal Mail: IMPLAN Group LLC, 16905 Northcross Drive, Suite 120, Huntersville, North Carolina 28078